4tuna Casino responsible gambling tools and limits
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4tuna Casino responsible gambling controls are available under Profile > 4 Your Safety. The published tools include Deposit, Loss, Bet and Session limits, Reality Check, Time-Out, Self-Exclusion and Account Closure.
Lowering an existing limit takes effect immediately. Increasing or removing a limit requires a seven-day wait. Time-Out can be set for 24 hours, 1 week or 1 month, while Self-Exclusion offers periods of 3 months, 6 months or 1 year.
For independent help in New Zealand, Gambling Helpline is available on 0800 654 655 or by text to 8006.
| Safety tool | Published setting or effect |
|---|---|
| Deposit Limit | 24 hours, 7 days or 30 days |
| Loss Limit | Day, week or month |
| Bet Limit | Day, week or month |
| Session Limit | Day, week or month |
| Lowering a limit | Takes effect immediately |
| Increasing or removing a limit | Requires a 7-day wait |
| Reality Check | 15, 30, 45, 60, 90 or 120-minute reminders |
| Time-Out | 24 hours, 1 week or 1 month |
| Self-Exclusion | 3 months, 6 months or 1 year |
Deposit, loss, bet and session limits
The four published personal limits are managed through Profile > 4 Your Safety > Limits. Each control applies to a different part of account activity.
| Limit | Available periods | What it controls and how it changes |
|---|---|---|
| Deposit Limit | 24 hours / 7 days / 30 days | Caps the amount deposited. The periods can be selected individually or simultaneously. Lowering a limit is immediate; increasing or removing it requires 7 days. |
| Loss Limit | Day / week / month | Caps net loss with winnings counted. Resets at 00:00 UTC. Bonus-balance bets do not count towards this limit. |
| Bet Limit | Day / week / month | Caps the amount wagered. Resets at 00:00 UTC. Bonus-balance bets do not count towards this limit. |
| Session Limit | Day / week / month | Limits time spent playing and resets at 00:00 UTC. |
The protective change rule is asymmetric. A player can make an existing limit stricter immediately, while increasing or removing a limit is delayed for seven days.
The 00:00 UTC reset rule is published for Loss, Bet and Session limits. It should not be automatically applied to the Deposit Limit.
Country-specific availability can affect which limit periods are shown to an account.
How Reality Check works
Reality Check provides recurring reminders during play. The available reminder intervals are 15, 30, 45, 60, 90 and 120 minutes.
- Select a Reality Check interval in the responsible gambling controls.
- The reminder appears after the chosen period of play.
- The popup gives 30 seconds to decide whether to continue.
- If the player does not respond or chooses not to continue, open games close after their current rounds are completed.
The control therefore does not require an active round to stop midway. The published consequence applies after the current rounds finish.
Time-Out versus Self-Exclusion
Time-Out and Self-Exclusion both restrict access, but they use different durations.
| Tool | Available duration | Account effect |
|---|---|---|
| Time-Out | 24 hours / 1 week / 1 month | Sign-in and game access are disabled during the applicable period, and marketing communications are stopped |
| Self-Exclusion | 3 months / 6 months / 1 year | Sign-in and game access are disabled during the applicable period, and marketing communications are stopped |
The published rules state that responsible gambling limits, Time-Out and exclusion restrictions apply across ALPECA group brands rather than only to one individual brand account.
For an excluded player, bets placed before the restriction remain valid and resulting winnings are credited. The balance can be accessed after the exclusion period or through operator contact under the published conditions.
These rules should not be read as a promise that a Time-Out or Self-Exclusion can be cancelled early. The selected restriction period remains a separate safety state.
Account closure and the no-reopen boundary
Account Closure is listed separately from Time-Out and Self-Exclusion. Timed controls are intended to restrict access for a defined period, while closure can represent a different account state.
A stricter published rule applies when an account is indefinitely closed for a gambling-addiction reason: that account may not be reopened for gambling.
This rule should not be generalised to every ordinary voluntary closure. The full process, balance treatment and reopening conditions for other closure states are explained on the close account page.
Independent gambling support in New Zealand
Independent help is available in New Zealand through Gambling Helpline. This service is separate from 4tuna Casino and its account controls.
| Contact method | Detail |
|---|---|
| Phone | 0800 654 655 |
| Text | 8006 |
Frequently asked questions
The published controls are located under Profile > 4 Your Safety.
The available control types are Deposit Limit, Loss Limit, Bet Limit and Session Limit.
The published periods are 24 hours, 7 days and 30 days. They can be used individually or simultaneously, subject to country-specific availability.
Lowering an existing responsible gambling limit takes effect immediately.
Increasing or removing an existing limit requires a seven-day waiting period.
The published reset time for these three controls is 00:00 UTC. The same reset rule is not established for the Deposit Limit.
No. The published Loss Limit rule excludes bonus-balance bets from its calculation.
No. The published Bet Limit rule also excludes bonus-balance bets.
The available reminder periods are 15, 30, 45, 60, 90 and 120 minutes.
The popup gives 30 seconds to decide whether to continue. If there is no response or the player declines to continue, open games close after their current rounds.
The published Time-Out choices are 24 hours, 1 week and 1 month.
The published Self-Exclusion periods are 3 months, 6 months and 1 year.
No. Sign-in and game access are disabled during the applicable restriction period.
Yes. Marketing communications are disabled during the applicable Time-Out or Self-Exclusion period.
The published rules state that limits, Time-Out and exclusions apply across ALPECA group brands.
Bets placed before the restriction remain valid, and resulting winnings are credited. The balance can be accessed after the restriction period or through operator contact under the published conditions.
The published rule for an indefinite closure made for a gambling-addiction reason states that the account may not be reopened for gambling.
Gambling Helpline can be reached on 0800 654 655. The text number is 8006.